Troubleshooting: “Empty Water Tank” Error

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Why This Error Occurs

The machine will show “Empty Water Tank” when it detects no water flow regardless of whether it uses a tank or plumbed-in connection.

This message is triggered by:

• No water in the tank (if using water tank)
• Incorrect water source setting (e.g. set to water tank when plumbed)
• Mains water supply is turned off or disrupted
• Kinked or disconnected water inlet hose
• Faulty water level sensor or float

Incorrect water source setting (e.g. set to water tank when plumbed)

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Step 1: Confirm Water Supply

• If plumbed in: ensure the tap is open and the hose is not kinked or disconnected
• If using a tank: make sure it’s full and seated properly

Step 2: Check Water Source Setting

• Access the service menu
• Navigate to Water Supply Mode (log a ticket to support if a code is required)
• Set to:
  • Plumbed/Mains if connected to mains water
  • Tank if using the internal tank
    ⚠️ If set incorrectly, the machine will trigger false errors

Step 3: Restart the Machine

• Power off completely
• Wait 10 seconds
• Turn back on and let it reinitialize

Step 4: Run a Rinse or Test Cycle

• Run a rinse or hot water cycle to test for restored flow

If the Error Persists

• There may be a sensor fault, scale build-up, or an internal issue

✉️ Log a ticket for a technician to help you

• • 📞 Remotely on the phone (no charge)
  • 👨‍🔧Attend in person (charges may apply)

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